Great product! We have 2 now , one in my office and one at home !
Good size for us. Water tastes refreshing. Relief from buying bottled water!
We had previously received a shipment of FluoRid refill in April. But it was shipped in a flimsy thin cardboard envelope. Both packs were split open and beads had filled the envelope. This company replaced the FluoRid, and it was in a box and arrived in good condition. I'm giving it a 5 star because they were good about repacing it.
Dear Daniel,
Thank you for your 5-star review and for taking the time to share your experience.
We sincerely apologize for the condition in which your original FluoRid refill media order arrived. We understand how frustrating that must have been.
We're pleased that our team was able to promptly replace the damaged product and ensure the replacement arrived safely.
Your feedback is greatly appreciated, as it helps us improve our packaging and shipping processes.
Thank you for your patience, understanding, and for giving us the opportunity to make things right.
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Good tasting water. Happy that I’m using filters with natural components. Customer service is wonderful and very responsive!
Dear Corrie,
Thank you for your positive review!
We are thrilled to hear that you are enjoying the taste of your water with our Phoenix Gravity Water filter system.
We take pride in using natural components for our filters and we are glad it has made a difference for you.
Our customer service team is always here to assist you and we appreciate your kind words.
Cheers to clean and refreshing water!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
The product is great and I can taste the difference in the water.
But the only part that was the problem was the shipping.
The first packets came damaged and ripped open and I asked for replacements the second replacements were damaged as well.
Maybe a better shipping packaging can be arranged.
It's nice to see the refill media isn't in plastic but the paper packets aren't working.
Dear Billy,
Thank you for taking the time to leave a review. We're glad to hear that our Filter System is working great for you and that you can taste the difference in your water. We apologize for the issues you experienced with the shipping. We will definitely take your feedback into consideration and work on improving our packaging to ensure that your products arrive undamaged. Thank you for choosing our product and we hope you continue to enjoy the benefits of our POSTreat FluoRid refill media.
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
We love our Phoenix water filter! Water tastes so pure. This is a good quality product for sure and I've been recommending it to everyone whose asked is about it when they visit and see it on our counter. I got the 4 person size because the 2 of us use quite a bit of water for cooking, coffee, drinking, etc. I would recommend that size for a small household.
Dear Holly,
Thank you for taking the time to leave us a review! We are so happy to hear that you love your Phoenix water filter and that the water tastes pure. We strive to provide high-quality products and we are glad to hear that you have been recommending it to others.
We also appreciate your recommendation for the 4 person size for small households. We always want to make sure our customers have the right size for their needs.
Thank you again for choosing our Phoenix Gravity Water Filter System. We appreciate your support!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Very happy with my filter system!
Thank you so much for your kind feedback! We’re thrilled to hear that you’re very happy with your filter system. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need any assistance, we’re always here to help!
Although the wooden stand for the 1.5 gallon size is a nice addition, which provides a comfortable look, it only allows enough room (4 to 5 inches) for a coffee size cup to fit under. I find the stainless steel stand, though not as stylish to provide much more ease of use.
Beauty and function all in one. Seems to be really well constructed.
Dear Jan,
Thank you for taking the time to leave such a wonderful review for our Phoenix Gravity Water Filter System. We are thrilled to hear that you are satisfied with both the beauty and functionality of the product. Our team works hard to ensure that our products are well-constructed and able to meet our customer's needs. We appreciate your support and hope to continue providing you with quality products in the future.
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Love it. No more plastic bottles of water!!!
Dear Rachel,
Thank you for your review! We're so glad to hear that you love our Phoenix Gravity Water Filter System. We're proud to provide a more sustainable solution for drinking water. Cheers to no more plastic bottles!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Super happy with this product. It works well, it looks great. I wish i had upgraded the spigot to see my water level!
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you are super happy with the product and that it is working well for you. It is also great to know that you love the look of the system.
We are currently restocking the stainless steel spigot with a water level gauge, and we would be happy for you to try it once it becomes available again. We believe you would absolutely love it!
Thank you once again for choosing Phoenix Gravity and for sharing your experience with us!
Great. Would be better if I could order the water gage that has been sold out.
Dear Jessica,
Thank you for leaving a review! We're thrilled to hear that you are enjoying your Phoenix Gravity Water Filter System. We apologize for the inconvenience of the sold out water gauge and we are working hard to restock it as soon as possible. We appreciate your patience and continued support. Have a great day!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
great product
Dear Suruchi,
Thank you for your positive feedback! We're so glad to hear that you are enjoying the Phoenix Gravity Water Filter System. It's our goal to provide high-quality products that meet our customers' needs. Thank you for choosing our product. Have a great day!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Haven't changed it yet , will soon !
Hi there,
Thank you for your review. We hope our POSTreat FluoRid refill media has been working well for you so far. And when the time comes to change it, we are confident you will continue to see great results. As always, please let us know if you have any questions or concerns. We are here to help.
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Good Product
Dear Joan,
Thank you for your positive review of our Phoenix Gravity Water Filter System! We are glad to hear that you are enjoying the product. If you ever have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Happy filtering!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
I love this water filter system!
Dear Catherine,
Thank you for your positive feedback! We are glad to hear that you are loving our Phoenix Gravity Water Filter System. We strive to provide the best quality products for our customers. Thank you for choosing us. Happy filtering!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
I love the simplicity of it. It replaces my previous filter that had to be plugged in and basically ever thing was plastic except the glass pitcher that held the filtered water. You have a great product and I highly recommend it.
Dear Lorie,
Thank you for your positive review! We're glad to hear that you appreciate the simplicity of our Phoenix Gravity Water Filter System. It's great to know that it has replaced your previous filter and that you highly recommend it. We strive to provide high-quality products that make life easier for our customers. Thank you for choosing our filter system!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
It looks classy, works great! The water tastes so much better. I'm done with bottles.
Dear Erica,
Thank you for taking the time to leave a review for our Phoenix Gravity Water Filter System. We are thrilled to hear that you find it both classy and effective in improving the taste of your water. We are also happy to hear that you have made the switch from bottled water. Thank you for choosing our product. Have a great day!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
It took awhile to receive my unit and when calling they answered the phone in an unprofessional manner. I did have to keep calling to find out when my unit was going to ship. I really had no hopes of liking this unit as there have been mixed reviews. However, the unit has exceeded my expectations.
Dear Theresa,
Thank you for your review!
We apologize for any delay in receiving your unit and for the unprofessional manner in which your call was answered.
We strive to provide excellent customer service and will take your feedback into consideration to improve our processes. We are glad to hear that the unit has exceeded your expectations and hope it continues to serve you well.
Thank you for choosing our Phoenix Gravity Water Filter System.
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
We bought this to purify some terrible water. The water was so bad, if left overnight in my yeti the bacteria that was in it would turn the water fishy tasting. This system made the water taste good and got rid of the fishy taste the next day. I highly recommend the Phoenix gravity system!
Dear Jennifer,
Thank you for taking the time to leave us a review.
We're so glad to hear that our Phoenix Gravity Water Filter System was able to improve the taste of your water. It's great to know that our product was able to remove the fishy taste and make your water enjoyable to drink.
Thank you for your recommendation, we truly appreciate it!
If you ever need any assistance, please don't hesitate to reach out to us. Happy filtering!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Avoid wood stand, the system itself is ok, kind of big. A bit cumbersome but the stain or whatever they used on the teak wood stand started running on to my countertops when some water got on it. Leaving some “lovely stamps”that still are faintly visible after a lot of scrubbing and finally some trusty bar keepers friend. I would not buy again.
Works well kinda hard to see level of water. What is Max fill level indicator
Dear Curtis,
Thank you for your feedback! We’re glad to hear the product is working well for you. We appreciate your comment about the water level visibility and the max fill level indicator. We’ll definitely share this with our design team for improvement. In the meantime, if you need any help or have questions, feel free to reach out to us.
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Very well made. Gives warmer feel to the filtering system.
Hi there!
Thank you so much for your kind words about our Premium Wooden Stand!
We're thrilled to hear that it adds a warmer feel to your filtering system. We put a lot of care into crafting high-quality products, so we're glad it shows. Thanks for choosing our stand and for taking the time to leave a review. Have a great day!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
The water tastes great and I feel good knowing it is clean
Hi There,
Thank you for your positive review!
We are so glad to hear that you are enjoying the great tasting water from our Phoenix Gravity Water Filter System and that it gives you peace of mind knowing it's clean. Customer satisfaction is our top priority and we appreciate your support.
Have a great day!
Best Regards,
Rakesh
Customer Service Team | Phoenix Gravity Water Filters
+1(800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
