Refund policy

100-Day Money-Back Guarantee :

The 100-day money-back guarantee applies exclusively to filter systems purchased directly from www.phoenixwaterfilters.com.

Return Process :

To initiate a return, customers must contact our customer support team and provide valid website order details. Once the details are validated, the support team will approve the return and share detailed instructions on how and where to send the product.

Important Notes :

• Products returned without prior authorization will not be accepted.

• Products must be returned in their original packaging and must be free from any damage.

Shipping :

NOTE: Most orders will be processed and shipped within 3-7 business days. We appreciate your patience.

We Ship Anywhere! Within the USA. Phoenix Gravity’s free shipping offer applies to retail customer orders with a minimum amount of $99.99 shipped domestically (within the US). Orders are normally shipped via UPS ground service, USPS Priority Mail, or USPS First Class mail. Please note that UPS does not ship to PO Boxes or Military Addresses. 

Orders & Damaged Goods:

If your order was damaged or defective during delivery, or there was an error in your order, ex. If the filters are broken or the size of the filter system is incorrect, please contact our Customer Service within 4 days of delivery receipt at 1 (800) 917-0455 or email us at hello@phoenixwaterfilters.com. We will make every effort to correct your order. If you were shipped an incorrect item, Phoenix Gravity will pay for the return via standard shipping to the registered address. Please make sure you include your order ID and order date.

Cancellation Policy:

You cannot cancel the order once your order is been dispatched. Dispatched orders will be notified via registered email IDs.