Great product, great customer service. Had a provlem they fixed it.
Hi Patrick,
Thank you so much for your wonderful review!
We're delighted to hear you're enjoying your Phoenix Gravity Water Filter and that our team was able to resolve the issue for you. Providing both high-quality products and exceptional customer service is what we strive for, so your kind words truly mean a great deal to us.
Thank you for choosing Phoenix Gravity Water Filters and for taking the time to share your experience. We genuinely appreciate your support and look forward to being here whenever you need us.
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
Our town recently gave in to the EPA and added chlorine to our beautiful well water. So disappointing. This counter-top filtration system is great for my son's room. Looks nice, doesn't take up too much space, and has great volume. Easy to use, great filtration.
Hi Oliver,
Thank you so much for your wonderful review!
We're delighted to hear that your Phoenix Gravity Water Filter has been a great fit for your son's room and that you're enjoying its design, capacity, ease of use, and filtration performance.
We understand how disappointing changes to your local water supply can be, and we're honoured that you've chosen Phoenix Gravity to help provide your family with cleaner, great-tasting water. Knowing that our system is making a positive difference in your home means the world to us.
Thank you for choosing Phoenix Gravity Water Filters and for sharing your experience with us!
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
Received next working day, well packaged.
Hi Peter,
Thank you for sharing your experience with us!
We're delighted to hear that your order arrived the next working day and that it was well packaged. We work hard to ensure every order reaches our customers promptly and in excellent condition, so it's wonderful to know we met your expectations.
Thank you for choosing Phoenix Gravity Water Filters. We truly appreciate your support!
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
Great filter, a stand is needed, this holds a lot of water. It filters rather quickly. Setup was quick.
Hi Jon,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're enjoying your Phoenix Gravity Water Filter and that you found it quick to set up with a fast filtration rate. It's wonderful to know that the generous water capacity is meeting your needs.
We also appreciate your feedback regarding the stand. Comments like yours are invaluable and help us continue improving our products and customer experience.
Thank you for choosing Phoenix Gravity Water Filters. We truly appreciate your support!
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
As a home brewer I had been looking for a water treatment, beer is 95% water.
I looked at several methods including reverse Osmosis which wastes a lot of water.
Whilst reseaching I can across water filters and found tbis type of filter, and decided to give it ago.
I reveived the system yesterday and put the system together, and did 2 flushes, before trying the water.
The water was far less bitter and had a better mouth feel and tasted better, so I tested the water for brewing.
I can report several minerals were still present, and the tested water will need less additions to suit different beer styles, and save money over a period of time by no longer needing to add Sodium metabisulphite ect, just additions to change the PH.
Less waste water, cheaper than RO water, less additions and quicker than RO wzter real time.
Thoroughly recomend.
Hi Peter
We're delighted to hear about your experience, thank you for taking the time to share it with us!
It's wonderful to know that your Phoenix Gravity Water Filter has been a great fit for your home brewing. We're pleased to hear you've noticed an improvement in the taste and mouthfeel of your water while still retaining the beneficial minerals that are important for brewing. It's also great to know the system is helping simplify your water preparation while reducing waste.
Thank you for your thoughtful recommendation and for choosing Phoenix Gravity Water Filters. We truly appreciate your support and wish you many successful brews ahead!
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
Very easy to set up and simple - works exactly like a well known British brand and also uses the same filters. Takes just a few minutes to "prime" the charcoal candle filters (just like all other gravity filters) then they just attach to the upper water reservoir tank - it prevents a vacuum from forming and until then the upper tank will filter much faster. If you have never used a system like this before, Google search for how to "dye test" the filter installation to make sure they are put in correctly and are actively filtering. Drain out the first few tanks (about 2,000 to 6,000 more tanks full) and then you are all set to enjoy the delicious clean water (although if you have house plants they LOVE those first few gallons). The charcoal candle filters make even nasty tap water taste fantastic. There are also other filter options that remove fluoride . Really a great system to have for daily use or travel.
Hi there,
We're so pleased to hear about your experience, thank you for sharing it with us!
We're delighted to know that you found your Phoenix Gravity Water Filter easy to set up and that you're enjoying the clean, great-tasting water it provides. We also appreciate you taking the time to share your helpful tips on priming, dye testing, and getting started with the system. It's wonderful to hear that you've highlighted the flexibility of our filtration options, including the POSTreat™ Fluoride & Arsenic Reduction Filters, and the portability of the system for both everyday use and travel.
Thank you for your thoughtful recommendation and for choosing Phoenix Gravity Water Filters. We truly appreciate your support and are delighted to be part of your journey toward cleaner, healthier drinking water.
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
Very happy. Spent a lot of time looking into the best filter for me. It's brilliant. Very tasty water. Feels clean.
Hi Henry,
Thank you so much for sharing your wonderful feedback! We truly appreciate the time you took to research and choose the right filter for your needs. It’s fantastic to hear that you’re enjoying the clean, fresh taste of the water and that the filter has exceeded your expectations.
Your 5-star rating means a lot to us and motivates our team to continue providing the best experience possible.
Best Regards,
Phoenix Gravity Customer Support Team
PHOENIX GRAVITY 1.5 Gallons NSF Certified AISI 304 Stainless Steel Countertop Water Filter System with 2 Smart (Black) Carbon Filter Elements (~$199). The Good: Looks good, solid build; extra included filter can be installed to increase speed of filtration (up to two inside reservoir); water tastes good, not RO filtered, but carbon cleans up a lot of off tastes; filters can be refreshed with sandpaper if hard water scale clogs surface. The Bad: Will leak if overfilled; takes a while to filter, maybe 60+ minutes (with 1 filter installed); not clear if filters should face up or down - installed it fully enclosed in top instead of pointing down, but that seems like it'll only use part of the filter at any point; quality is pretty good, but value still seems a little low for $200 - you can get an entire RO system for that.
Hi,
Thank you for taking the time to share such a detailed and thoughtful review of your Phoenix Gravity Water Filter.
We're delighted to hear that you've been pleased with the build quality, the taste of your filtered water, and the flexibility of using an additional Smart Carbon Filter Element to increase the filtration rate. It's also great to know you've found the filter maintenance helpful.
We truly appreciate your constructive feedback regarding the filling level, filtration time, filter orientation, and overall value. Comments like yours are invaluable, and we've shared them with our Product Development Team as we continue to refine both our products and customer experience.
Thank you once again for choosing Phoenix Gravity Water Filters and for sharing your honest feedback. We truly appreciate your support.
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
Love it, water tastes great! Looks nice too, no plastic like others. Good service, the reminder to get new filters was timely and subtle. Have recommended it to several people, but people are stupid!
Hi Lawson,
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the great-tasting water, appreciate the stainless steel design, and found our filter replacement reminder helpful. It means a lot to us that you've recommended Phoenix Gravity to others. We truly appreciate your support and confidence in our products.
Best Regards,
Phoenix Gravity Customer Support Team
I started using these after they had the court case with Berkey meaning they had to pause sales. Even with Berkey now available I stick with Phoenix as they are more affordable and great filters. They last a good amount of time and we run about 16 litres through two of them per day much more in hot weather. I did have a brand new cartridge fail the red dye test. I repeated re priming and the dye test three times. I contacted Phoenix customer services and they were really good and sent me out a replacement. I’m very happy with Phoenix and would recommend them.
Hi Heidi
We sincerely appreciate you taking the time to share your experience with us.
Thank you for your continued trust in Phoenix Gravity Water Filters. We're delighted to hear that you've found our filters to be a great value, that they're performing well for your household, and that our Customer Support Team was able to quickly resolve the filter elements issue for you.
Your recommendation is the highest compliment we could receive, and we're truly grateful for your support. Thank you for being a valued member of the Phoenix Gravity family!
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
This water filtration system is very easy to set up and simple to use. The unit is sleek and looks great in my kitchen. It does take quite some time to actually filter - upwards of an hour or more, and the unit will leak if overfilled. At only a gallon and a half capacity, this unit is best suited for no more than 2 people with refilling daily.
Hi there,
Thank you for sharing your detailed feedback! We're glad to hear that you found the setup easy and love the sleek design of your Phoenix Gravity Water Filter.
For optimal performance, if you notice slower water flow, you can prime the filters. Our filters are designed to provide a filtration rate of 4.2 gallons per hour per pair. To avoid overfilling, we recommend filling the upper chamber when the lower chamber is about a quarter full. You can also monitor the water level with our Stainless Steel Spigot with Water Level Gauge, available on our website.
We appreciate your support and valuable feedback!
Best Regards,
Phoenix Gravity Customer Support Team
The water tastes great. Downside is I live in a very hard water area and have to change the filters after 6 months.
Hi Midge,
Thank you for sharing your feedback! We're delighted to hear that you’re enjoying the great taste of the water from your Phoenix Gravity Water Filter. Our filters are designed to provide long-lasting performance, typically lasting up to 12 months while retaining beneficial minerals, though filter life may vary depending on the quality of the water source.
We appreciate you choosing Phoenix Gravity and sharing your experience. Your support means a lot to us, and we’re happy to be part of your journey toward enjoying fresh and great-tasting water every day.
Best Regards,
Phoenix Gravity Customer Support Team
I've had this for almost 2 months and so far I am very pleased with it.
Hi donna,
Thank you for your fantastic 5-star review! We're delighted to hear that you’ve been enjoying your Phoenix Gravity Water Filter and that it has helped you save money by reducing the need to buy bottled water.
We’re grateful that you chose our product and appreciate you sharing your experience after using it for almost 2 months. Your satisfaction means a lot to our team, and we hope it continues to serve you well for years to come.
Best Regards,
Phoenix Gravity Customer Support Team
Excellent buy. The water tastes smooth and clear. Several of my family members are interested in buying one. A really great product.
Hi Mark,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you’re enjoying the smooth and clear taste of the water from your Phoenix Gravity Water Filter. It’s wonderful to know that your family members are interested in getting one as well.
We truly appreciate your support and kind words. Your recommendation means a lot to us and encourages our team to keep delivering quality products for our customers.
Best Regards,
Phoenix Gravity Customer Support Team
I love this product but I wish there was an indicator to show how much water was in the tank...
Hi Jill,
Thank you for your wonderful feedback! We're happy to hear that you love the product and are enjoying your Phoenix Gravity Water Filter. We appreciate your suggestion about a water level indicator. We would like to let you know that our Stainless Steel Spigot with a water level gauge is available, which allows you to easily check the water level. You can purchase it directly from our website.
Thank you again for sharing your thoughts with us. Your feedback helps us continue improving and providing products that better meet our customers' needs.
Best Regards,
Phoenix Gravity Customer Support Team
Very attractive.
Hi Jeffrey,
Thank you for sharing your fantastic 5-star review! We're so happy to know that you find the product great and attractive. We truly appreciate your kind words and support, and it means a lot to our team to hear that you’re enjoying your Phoenix Gravity Water Filter.
Best Regards,
Phoenix Gravity Customer Support Team
Stand could be a bit taller.
Hi Christopher,
Thank you for your feedback! We really appreciate you taking the time to share your suggestion. We'll be sure to pass your comment about the stand height on to our product development team for consideration. Customer feedback like yours helps us continue to improve our products.
Best Regards,
Phoenix Gravity Customer Support Team
We have only had the Water system for a short time, but we love it. You can really notice a difference in the purity of the water!
Hi Ronald,
Thank you so much for your 5-star review!
We're thrilled to hear that you're loving your Phoenix Gravity Water System. It's especially rewarding to know that you've already noticed a difference in the purity and taste of your water after such a short time.
We truly appreciate your support and are grateful that you chose Phoenix Gravity. If you ever have any questions or need assistance, we're always here to help.
Enjoy your clean, great-tasting water!
Best Regards,
Rithika.S
Customer Support Executive | Phoenix Gravity Water Filters
+1 (800) 917-0455
support@phoenixwaterfilters.com
https://phoenixwaterfilters.com
Delivery all on time.e
Hi David
Thank you for taking the time to leave us a review!
We're delighted to hear that your order arrived on time. Providing prompt delivery and a smooth experience from the moment you place your order is always our priority.
Thank you for choosing Phoenix Gravity Water Filters. We truly appreciate your support and hope you continue to enjoy your system!
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
Absolutely love this, I have very clean water and the chlorine was unbearable. Since this purchase we no longer have to buy bottled water. Good quality too, it's very durable!
Hi,
It's wonderful to hear about your experience, thank you for sharing it with us!
We're delighted to know that your Phoenix Gravity Water Filter has made such a positive difference by providing clean, great-tasting water and helping you move away from bottled water. It's also fantastic to hear that you're pleased with the quality and durability of the system.
Thank you for choosing Phoenix Gravity Water Filters. We truly appreciate your support and are delighted to be part of your journey towards healthier, cleaner drinking water.
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
The water filter is brilliant only thing I would say is i ordered the separate sight tap.
Which has a plastic handle this is a big let down for me .otherwise it would have 5 stars
Hi David
Thank you for taking the time to share your feedback with us!
We're delighted to hear that you're enjoying your Phoenix Gravity Water Filter. It's wonderful to know that the electricity-free, portable design and ease of installation have made it a great fit for your needs, and that you're enjoying the fresh taste of your filtered water.
Thank you once again for choosing Phoenix Gravity Water Filters. We truly appreciate your support and look forward to serving you for many years to come.
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
I have been thinking about what I can use without electricity or a subscription, something I can pickup and move from one place to another. It was very easy to set up/ install. Water tast great.
Hi,
Thank you for sharing your experience with us!
We're delighted to hear that your Phoenix Gravity Water Filter was easy to set up and that you're enjoying the great taste of your filtered water. It's wonderful to know that its portable, electricity-free design has been a great fit for your needs.
Thank you for choosing Phoenix Gravity Water Filters. We truly appreciate your support and hope you continue to enjoy fresh, clean water for years to come!
Warm regards,
Phoenix Gravity Water Filters Customer Support Team
