I like it a lot but the screwin the spigot is weak and it leaks even after tightening
Easy to set up and hade created drinkable water.
Thank you for your positive review, Judi! We're glad to hear that our Phoenix Gravity Water Filter System was easy to set up and provided you with drinkable water. We strive to make our products user-friendly and effective. Thank you for choosing Phoenix Gravity.
Love this simple, elegant system. Appreciate having a year supply on hand in such a small package. Thank you.
Thank you for your kind words about our Phoenix Gravity Carbon Filter Elements. We are delighted to hear that our product has met your expectations and provided you with a simple and elegant water solution. We are also happy to know that having a year's supply in a compact package has been convenient for you. Thank you for choosing our product and for taking the time to share your positive experience with us.
The water is fantastic. Would buy again but the amount of left over water in the fill reservoir and the bottom is annoying. It leaves over 2 liters of water as waste per complete fill
Thank you for your honest feedback, James. We’re really glad to hear you love the water quality. Regarding the leftover water, this is a characteristic of gravity-based filtration systems. A minimum water level is required to maintain enough pressure for effective filtration. While a small amount of water remains, the system is optimized for purity, safety, and long-term reliability rather than forcing every last drop through the filter. We truly appreciate your feedback and will continue to factor inputs like yours into future design improvements.
The filter is awesome! Portable and efficient!
Thank you for your positive feedback, Peter! We're happy to hear that you find our gravity water filter to be awesome and efficient. We designed it with portability in mind, so we're glad that it's meeting your needs. Happy filtering!
I have had mine for about a year now. It's great and it gives me security knowing that what I am drinking is safe and not a lot of unknown things in it
Dear Cindy, Thank you for taking the time to leave a review for the Phoenix Gravity Water Filter System. We are delighted to hear that you have been using it for a year now and that it has been providing you with safe drinking water. Your satisfaction and peace of mind are our top priorities. We appreciate your support.
Elegant, sturdy, and practical stand.
Thank you for your positive feedback on our Premium Wooden Stand, Maureen. We are delighted to hear that you find it elegant, sturdy, and practical. We strive to provide high-quality products that meet our customers' needs, and we are glad that our stand has met your expectations. Thank you for choosing Phoenix Gravity.
Looks pretty and is sturdy
Thank you for your kind review! We are glad to hear that our Premium Wooden Stand caught your eye with its elegant appearance. We also take pride in ensuring the sturdiness of our products. Thank you for choosing us.
Works great!
Dear Jack,
Thank you so much for your 5-star review.
We’re delighted to hear that your Phoenix Gravity Water Filter is working great. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Phoenix Gravity Water Filter Team
I love the utility and look of the Phoenix filter, my guests always ask about it. It gives me peace of mind about the quality of water I serve my family and friends.
Dear Carol,
Thank you for your kind 5-star review.
We’re pleased to hear that you appreciate both the functionality and the design of the Phoenix Gravity Water Filter, and that it provides you with confidence in the quality of water you serve to your family and guests. Your feedback is truly valued and motivates us to continue delivering high-quality products and service.
Warm regards,
Phoenix Gravity Water Filter Team
Water tastes good. I love this water filter system. My son has a gj tube and requires fresh water through it many times daily.
Dear Joyce,
Thank you for your 5-star review.
We’re truly glad to hear that you’re enjoying the taste of the water and that the Phoenix Gravity Water Filter is meeting your needs. Knowing that it helps provide fresh, reliable water for your son’s daily care means a great deal to us.
Thank you for placing your trust in our system. If you ever need assistance or have any questions, please feel free to reach out, your satisfaction is our top priority.
Warm regards,
Phoenix Gravity Water Filter Team
Love the system I only wish there was a way to see how much water was in tank. Like a little glass window down the sides.
Dear Holly,
Thank you for your 5 star review,
We would like to inform you that the Phoenix Gravity Water Filter is compatible with a Stainless Steel Spigot with a Water Level Gauge. This accessory allows you to easily monitor the water level inside the chambers without the need to lift them.
Please find the link below to purchase the spigot directly from your end.
Link:https://phoenixwaterfilters.com/products/7-inch-stainless-steel-vision-spigot
If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Phoenix Gravity Water Filter Team
I am very happy with the wooden stand.
Dear Mary,
Thank you for your 5-star review.
We’re delighted to hear that you’re very happy with the wooden stand. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your feedback.
If you need any assistance in the future, please don’t hesitate to reach out.
Warm regards,
Phoenix Gravity Water Filter Team
It’s very shiny. Requires frequent fills. Water tastes good.
Dear Joan,
Thank you for your 4-star review.
We’re glad to hear that you’re enjoying the clean taste of the water and the sleek, shiny finish of the Phoenix Gravity Water Filter. We also appreciate your feedback regarding the need for frequent refills, your input is valuable and helps us continue improving our products.
If you have any questions or would like guidance on capacity options or accessories, please feel free to reach out. We’re always happy to help.
Warm regards,
Phoenix Gravity Water Filter Team
Love it. This is my second unit.
Gifted one to my daughter. She also loves it.
Dear Theresa,
Thank you so much for your wonderful 5-star review.
We’re truly honored that you chose the Phoenix Gravity Water Filter for a second time and even more delighted that you gifted one to your daughter, and that she loves it too. Your trust and support mean a great deal to us.
If you or your daughter ever need assistance, please don’t hesitate to reach out.
Warm regards,
Phoenix Gravity Water Filter Team
My only thought is that you should offer extra seals for the spigot (the black thumb handle). Eventually this will wear out. So I would like to order an extra seal. The spigot with the glass sight is very helpful. Since we refill every other day we never run completely out of water. Nor do we overfill the tank.
Thank you for your feedback and suggestion! We appreciate your suggestion and will definitely consider offering extra seals for the spigot in the future. We're glad to hear that the glass sight has been helpful in managing your water levels. Thank you for choosing our product and happy refilling!
It does o.k. it doesn't filter near as well as I had hoped. Our water has minerals in it and it seems to help very little.
Dear Tonya,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
The Phoenix Gravity Water Filter is designed to significantly reduce contaminants such as chlorine, sediments, and certain impurities; however, naturally occurring dissolved minerals (like calcium and magnesium) may still remain in the water, as they are not harmful and are not fully removed by standard carbon filtration. This is often why mineral content may still be noticeable.
If your concern is related to specific minerals or water hardness, our support team would be happy to review your water source and recommend additional or alternative filter options that may better suit your needs.
Your feedback is important to us, and we’re always here to help you get the best performance possible from your system.
Warm regards,
Phoenix Gravity Water Filter Team
So far it's lived up to all expectations!
Dear Douglas,
Thank you for your 5-star review!
We’re delighted to hear that the Phoenix Gravity Water Filter has lived up to all your expectations. Your satisfaction truly means a lot to us, and we appreciate you taking the time to share your experience.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out.
Warm regards,
Phoenix Gravity Water Filter Team
Love it
Dear PJ,
Thank you for your 5-star review.
We’re so glad to hear that you love your Phoenix Gravity Water Filter. Your support and satisfaction mean a great deal to us.
If you ever need assistance or have any questions, we’re always here to help.
Warm regards,
Phoenix Gravity Water Filter Team
Wish both or at least one of the tanks had a gage to read water levels.
Dear Johanna,
We would like to inform you that the Phoenix Gravity Water Filter is compatible with a Stainless Steel Spigot with a Water Level Gauge. This accessory allows you to easily monitor the water level inside the chambers without the need to lift them.
Please find the link below to purchase the spigot directly from your end.
Link:https://phoenixwaterfilters.com/products/7-inch-stainless-steel-vision-spigot
If you have any questions or need further assistance, please feel free to reach out.
Warm regards,
Phoenix Gravity Water Filter Team
Love it!
Dear Allison,
Thank you for the 5-star review.
We’re so happy to hear that you love your Phoenix Gravity Water Filter. Your support truly means a lot to us.
Warm regards,
Phoenix Gravity Water Filter Team
This is a wonderful filter system. I am very pleased with it. My water tastes wonderful.
Hi Sharon, Thank you for taking the time to leave a review. We're thrilled to hear that you are enjoying our Phoenix Gravity Water Filter System and that your water now tastes wonderful. Please don't hesitate to reach out if you have any questions or need assistance in the future. Happy filtering!
Love this product, I use it every day - to make coffee, fill my pebble ice maker, get my daily hydration!
That’s amazing to hear. We absolutely love how you’re using it every day, from coffee to pebble ice to staying hydrated. Knowing our filter is part of your daily routine means everything to us. Thank you for sharing the love and for trusting us with your water.
What a great filter! Our water never tasted so good. So easy to set up and I enjoy the stainless steel water bottle.
Thank you for your positive feedback on our Phoenix Gravity Water Filter System. We are glad to hear that you are enjoying the improved taste of your water and found the set up process to be easy. We also appreciate your mention of the stainless steel water bottle. Thank you for choosing Phoenix Gravity!
Like the product - however 5 minute assembly - come on now - I had several hours washing & setting up involved in getting my product set-up & running . only other issue is the spigot - leaked like a sieve initially - think I need to turn The washers the other direction to get a tighter seal around the spigot !
Dear Michael,
Thank you for your 5-star review.
We truly appreciate your honest and detailed feedback. We’re glad to hear that you like the product, and we apologize that the setup process took longer than expected. Your comments help us improve our instructions and customer experience going forward.
Regarding the spigot, you’re absolutely right. In many cases, adjusting the washer orientation helps achieve a tighter seal and resolves initial leakage. If you continue to experience any issues, please don’t hesitate to contact our support team. We’ll be more than happy to assist you and ensure everything is working perfectly.
Thank you again for choosing Phoenix and for taking the time to share your experience.
Warm regards,
Phoenix Gravity Water Filter Team
