love it, Replaced my Berky of 10 years
Hi there,
Thank you for sharing your experience! It means a lot to know that you’re loving your Phoenix Gravity system. We’re grateful you chose us and are happy to be part of your home for many years to come.
Warm Regards,
Phoenix Gravity Customer Support Team
I absolutely love my Phoenix gravity water filter. I would definitely order it again. It's so wonderful and the water tastes so delicious. I read that you only have to fill the cartridge once every 12 months. Is that correct? I highly recommend this if you are wanting clean, delicious water. I'm getting my friends hooked on them too.
I love it! It’s the best water I’ve had since I had a deep well 25 years ago!!
Hi Mary,
Thank you so much for sharing this! 💧 We’re thrilled to hear that you’re loving your Phoenix Gravity filter and that the water brings back memories of the quality you enjoyed from your deep well 25 years ago. That’s wonderful to hear! We truly appreciate your support and are so happy to have you as part of the Phoenix Gravity family.
Best regards,
Phoenix Customer support
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
We are loving the Phoenix Gravity Water Filter System. The water taste wonderful and no after taste! Its is easy to use and hope to have it for many years!!! Highly suggest getting one!
Hey Janice,
Thank you for your wonderful feedback! We're delighted to hear you're enjoying the Phoenix Gravity Water Filter System and that it meets your expectations. We appreciate your recommendation and look forward to serving you for many years to come!
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
Wouldn’t have the system without it.
Dear Barbara,
Thank you so much for the lovely feedback and for sharing the image with us. It shows how beautifully you have set up and used the stand, and it looks absolutely stunning!
Thank you again for your kind feedback. We look forward to assisting you further on your journey with Phoenix Gravity.
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
I like to know the level of my water. This works great.
Dear Barbara,
Thank you for your positive feedback! We're glad the Phoenix Gravity Water Filter System meets your needs. If you have any questions or need further assistance, feel free to reach out.
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
Four years, I carried gallons of water up three flights of stairs, and that was just reverse osmosis. I was looking for a way out I researched all the gravity, flow water systems, and Phoenix was the best. My income is low, but clean water is a priority above all. It’s been the best move ever. Where was I when this came out? I Purchased, the clips and the measuring indicator and I have had no problems and no leaks. I absolutely love it. Next I will get the bottom filters. Best move I ever made.
Hey BarbaraThank you so much for sharing such a heartfelt review and for being part of the Phoenix Gravity family for four years. We are genuinely thrilled and feel incredibly proud to know that Phoenix has made such a meaningful difference to your everyday life.
Your journey from carrying gallons of water up three flights of stairs to having a Phoenix Gravity system you absolutely love is truly wonderful to hear. We’re especially grateful that you chose Phoenix when clean water is such an important priority for you.
It means so much to know that your clips and measuring indicator have served you so well, with no problems or leaks, and that you’re already looking forward to adding the bottom filters next.
Thank you for your trust, your loyalty, and your kind words. Customers like you are exactly why we do what we do, and we’re honoured to continue being part of your journey with Phoenix Gravity. Here’s to many more years of clean and fresh water!
Best regards,
Phoenix Customer Support
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
Beautifully crafted. Love the sturdness of it and love the rubber soles on the bottom as to prevent any movement. Stays firmly in place
Hi Maria,
Thank you for your kind words! We're delighted to hear you're pleased with the craftsmanship and stability of the wooden stand. We appreciate your support.
Best regards,
Phoenix Customer support
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
Terrible package. I have constantly received it pierced and particles all over.
Find a better packing to transport.
Works great!
Dear Linda,
Thank you for your positive feedback! We're glad to hear the Phoenix Gravity Water Filter System is working well for you. If you need any assistance, feel free to reach out.
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
I’ve contacted them several times. Phone calls, emails, videos and pictures. I have asked for a return or replacement for my filters. They keep telling me it will take time to review my information. I have several water filters. This is the only one that grows some kind of bacteria. I wouldn’t write this review if they would simply just replaced my filters. I contacted them before my 100 day refund period. Multiple times.
it doesn't work for me to small cant fit a pitcher under it, replying for refund
i like the system i bought the stand and does work for me
Hey Dorinda,
Thank you for your positive feedback, Dorinda. We're glad the system and stand are working well for you. If you need any further assistance, feel free to reach out.
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
I order a 3.5 gallon Phoenix water filtration system. The item cam in a very smelly box, and the housing have a scratch. I still tried to use the system, I wanted it to work. I fowled the set instructions and then started filtering, well the water kept running very quickly thru the filters. after filling it up 5 times with tap water, I tried bottled water, well same thing water kept running quickly thru the filters.
I check the water was not coming from any other place. Next day tried again all day filtering water same thing, and the water taste terrible.
On 08/24/2026 I called customer service must be more than 10 times, and it beep and no answer. Finaly this rude lady called me back I explained the situation, and she said I could do tummeric test, and if that fail they will send me new filters, OTHERISE I HAVE TO PAY TO SEND THEM BACK THE DEFECTIVE SYSTEM.
NO THAT IS NOT ACCEPTABLE. YOUR PRODUCT IS DEFECTIVE AND YOU WANT ME PAY TO GET MY MONEY BACK.
Please note that this company is a total scam. I will be reporting to Florida Department of Agriculture and Consumer Services (FDACS), and will be contacting my credit card company to file a formal complaint.
I want you to send me the label to get your piece of junk and return my full refund.
I am so happy I purchased this water filter! I use it all day long for cooking, watering my plants and I am drinking so much more water. The water looks and smells 100% better than the water from my faucet.
Hi Daniela,
Thank you for sharing your positive experience! We're delighted to hear that the Phoenix Gravity Water Filter System has made such a difference in your daily routine. Enjoy your clean, great-tasting water!
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
Yes I really like it. Good to drink clean water. Don't have to worry what may flush through my city water.
Hi Bryan,
Thank you for your positive feedback! There’s something pretty special about turning on the tap and feeling confident about what’s in your glass. We’re thrilled to know you’re enjoying cleaner, worry-free water and that your system gives you one less thing to think about.
Warm Regards,
Phoenix Gravity Customer Support Team
They fixed my problem. The water wasn't coming through, and now everything is back to good working order.
Hi Debra,
Thank you for the 5 stars! We’re so glad we could get things flowing again! Nothing makes us happier than knowing your system is back to doing what it’s supposed to do. Thanks for giving us the chance to make it right!
Warm Regards,
Phoenix Gravity Customer Support Team
Our refills are on autoship. When it was time yo get our refills they were out of stock. But we were charged for the out of stock filters over a week before they shipped. We love our system but this is unacceptable.
All good!
Hi Ann,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that everything is going well. We truly appreciate you taking the time to share your feedback with us.
Wishing you and your family cleaner, better-tasting water!
Warm Regards,
Phoenix Gravity Customer Support Team
I love it, feel better not using plastics,I think a sight glass would be a good addition. When filling the top so it doesn’t over fill and spill. That said I hope the filters last until You send more!
Hi John,
Thank you for the thoughtful review! And great news—we actually have a spigot with a built-in water level gauge, so you can easily keep an eye on the fill level and avoid those accidental spills. We’re so glad you’re enjoying a more plastic-free way of life, and we hope your filters keep you going until your next ones arrive!
Warm Regards,
Phoenix Gravity Customer Support Team
Our water taste better! I love the size and the filtration.
Hi Jesa,
We’re so happy to hear that you’re enjoying the improved taste of your water! It’s great to know that the size of the system works well for you too, and that you’re loving the filtration. Thanks for sharing your experience with us. We truly appreciate it!
Warm Regards,
Phoenix Gravity Customer Support Team
I am enjoying clean fresh water. Customer service was very good.
Hi Pam,
We’re so glad to hear you’re enjoying clean, fresh water! And it’s wonderful to know our customer service team was able to provide you with a good experience as well. Thanks for taking the time to share your feedback, Pam. We truly appreciate it!
Warm Regards,
Phoenix Gravity Customer Support Team
Water tastes great, works like a charm!!!
Hi Joshua,
That’s what we love to hear! Great-tasting water and a system that simply does its job without any fuss. Sounds like it’s doing exactly what it should. Thanks for giving us 5 stars and sharing the quick thumbs-up!
Warm Regards,
Phoenix Gravity Customer Support Team
I have never had so many floods on my counter into my cabinets. Until now I had a glass water filter where I could see how full it was. This container doesn’t hold near as much water. Then the suction thing starts happening where you can’t even remove the top part off without a lot of jimmying.
I am putting this one out on my free table and I’m getting a new filter that holds more water and I can see how much is in there.
Better than expected. I didn't realize that I would be able to notice the improved taste after filtering but it was much better and less bitter than my previous water filter. Set up was easy, refilling is easy, I've never been waiting for water to filter due to the great capacity. I use this everyday and love kt
Hi Peter,
We love hearing that the difference in taste was something you noticed right away! It’s also great to know that the easy setup, simple refilling, and generous capacity have made it convenient enough to become part of your everyday routine. That’s exactly the kind of experience we hope for. Thanks for sharing such a thoughtful review, and we’re so glad you’re loving your system!
Warm Regards,
Phoenix Gravity Customer Support team
