I went back and forth trying to choose a gravity filtration system. I decided on the Phoenix and was so glad I did. I opted to go without a stand because it fits so nicely on my kitchen counter. The quality of this system is very nice, the packaging for shipping was the best I’ve ever seen and nothing was broken or scratched. Set up was simple and I am thoroughly enjoying my great tasting water and would say to anyone looking for a system, get this one right now.
The filters work perfectly and the taste of the water is noticeably better
Hi there,
Thank you for your lovely feedback! We’re glad to hear that your Phoenix Gravity system is filtering nicely and working well for you. We truly appreciate you choosing Phoenix Gravity and taking the time to share your experience!
Warm Regards,
Phoenix Gravity Customer Support Team
I was happy with my purchase of the whole kit of the Phoenix Gravity filtration system and was looking forward to my refill of the POSTreat refill because it’s been very slow filling up the past month. It turns out though that it’s the charcoal filters that are having an issue. Seems like they are no match for Moscow Idaho water. They were supposed to last a year and it’s seems that they have not even lasted 4 months.
This company is a scam, I talked and to someone (the same person) 3 times. I sent emails and no response.
Run away from this company. There are other options.
The filter system is working for us but in retrospect, I would have upgraded to one with a window to show water level or even a mark for gallons inside or outside. Also while I dont need fluoride removed, I would like lead but would need an additional filter at additional cost.
Easy to assemble. Use for coffee and cooking water. Replaced our faucet filter
Hi there,
Thanks for sharing! We’re glad assembly was easy and that your Phoenix system is serving you well for coffee and cooking water. Thanks for choosing us to replace your faucet filter!
Warm Regards,
Phoenix Gravity Customer Support Team
I have had this filter for almost a year and it’s great! Only complaint is the spout drips a little on occasion.
Hi there,
Thanks for sharing your experience after nearly a year with your Phoenix Gravity Water Filter System! We’re glad it’s been great overall. Sorry to hear the spout occasionally drips—please reach out to our team, and we’ll be happy to help troubleshoot.
Warm Regards,
Phoenix Gravity Customer Support Team
I am very happy with this purchase. Best tasting water. It has also helped with my dogs allergies and has made quite a difference.
Hi Steve,
Thank you for sharing! We’re so glad you’re enjoying the great-tasting water, and it’s wonderful to hear it’s made a difference for your dog, too.
Warm Regards,
Phoenix Gravity Customer Support Team
Customer service and shipping was a nightmare. Package was shipped, then "return requested" by the sender. Customer service was unable to resolve. They wanted to wait a week until it was found. Finally got then to send another when the first one was lost. This took about 15 emails. Impossible to reach on the phone. Actual water filter is okay, nothing special. I'd just buy one from somewhere else, plenty of options, don't deal with this company.
I love the idea of drinking filtered water! I wish I could see the level inside because I have overfilled it before, and also have run out before I thought I would. I try to add a pitcher of tap water to the filter a day, sometimes two. It can be challenging filling water bottles since they need to be held at a slant and you can't see the level. (I have the stand, and the filter is pushed to the back of the counter.) I love the way it looks! I also love the water bottle that came with it. Easy to hold and drink from.
Hi Korin,
Thanks for sharing such thoughtful feedback! We’re glad you love the look of your Phoenix filter and the included water bottle. We appreciate your notes about checking the water level and filling bottles—this is helpful feedback to share with our team.
Warm Regards,
Phoenix Gravity Customer Support Team
I love this product! The water is clean and refreshing! Thank you! 😎
Hi Cynthia,
Thank you so much for the wonderful review! We’re delighted you’re enjoying clean, refreshing water from your spigot and gauge.
Warm Regards,
Phoenix Gravity Customer Support Team
Very easy to set up. The filtered water is so clean, tastes great!
Hi there,
Thanks so much for sharing! We’re delighted the setup was easy and that you’re enjoying the clean, great-tasting water.
Warm Regards,
Phoenix Gravity Customer Support Team
After a month, I can say that my Phoenix Gravity Water Filter System was an excellent choice. I looked at three other similar systems and found this system to be the best overall choice. It beat the others in filters, cost, and size.
Hi Chris,
Thank you so much for sharing your experience with us! We're delighted to hear that after a month of use, you're confident in choosing Phoenix Gravity. It's wonderful to know that our system stood out for its filtration performance, value, and size compared to other options you considered. We truly appreciate your trust and are happy to be part of your everyday hydration!
Warm Regards,
Phoenix Gravity Customer Support Team
Easy to set up and use. Filters faster than I expected. Spigot is great, no leaks or drips whatsoever. Very happy with this purchase.
Hi there,
Thanks so much for sharing your experience! We’re delighted the setup was easy, the filter is working quickly, and the spigot is leak-free. Enjoy your Phoenix Gravity Water Filter System!
Warm Regards,
Phoenix Gravity Customer Support Team
Happy to have this water filter system. It fits nicely in the kitchen counter. I have noticed some water seeping around bottom rim, which appears to happen when the canister is at it fullest.
Hi there,
Thanks for sharing your experience! We’re glad the system fits nicely on your kitchen counter. Sorry to hear you’ve noticed water seeping around the bottom rim when the canister is full. Please try not to fill it to the brim, and contact our support team if the issue continues—we’d be happy to help.
Warm Regards,
Phoenix Gravity Customer Support Team
My water is too hard for my filter.
Filters nicely
Hi there,
Thank you for your lovely feedback! We’re glad to hear that your Phoenix Gravity system is filtering nicely and working well for you. We truly appreciate you choosing Phoenix Gravity and taking the time to share your experience!
Warm Regards,
Phoenix Gravity Customer Support Team
LOVE IT! I have it sitting on my counter because I do not like cold water. Water tastes great!
Hi there,
We love hearing this! It’s wonderful to know that you’re enjoying the taste of your Phoenix Gravity water and that having it right on your counter works perfectly for you. There’s something so nice about being able to enjoy great tasting water just the way you like it, at room temperature and ready whenever you need it. Thank you for sharing your experience and for choosing Phoenix Gravity!
Warm Regards,
Phoenix Gravity Customer Support Team
My wife loves it, she says it the best tasting water she has ever had. Just wish it had an indicator to let you know when it is full.
Hi Howard,
Thank you for sharing this lovely feedback! We’re so happy to hear that your wife loves the taste of the water and considers it the best she’s ever had. That’s wonderful to hear!
We also appreciate your suggestion about a water level indicator. We do offer a Stainless Steel Spigot with Water Level Gauge, which allows you to see the water level in your system. You can purchase it directly through our website by selecting the option compatible with your Phoenix Gravity system.
Thank you again for choosing Phoenix Gravity. We’re delighted to know you and your wife are enjoying your system!
Warm Regards,
Phoenix Gravity Customer Support Team
Works great. The best system I've found for having clean, great tasting water. Beats dragging big jugs of water home from the store, exchanging empties, etc. Just fill with water from your tap and enjoy!
Hi there,
Thank you so much for sharing your experience! We love how you put it, great tasting water right at home, just as it should be! It’s wonderful to hear that your Phoenix Gravity system has made your daily routine so much easier, without the hassle of hauling heavy water jugs or exchanging empty bottles. We’re delighted that you’ve found a system you love and can enjoy fresh tasting water whenever you need it. Thank you for choosing Phoenix Gravity!
Warm Regards,
Phoenix Gravity Customer Support Team
Great product I just need some new filters
Hi Andrew,
Thank you for the great feedback! We’re happy to hear that you’re enjoying your Phoenix Gravity system. When it’s time for fresh filters, we’ll be here to help you find the right replacements so you can keep enjoying great tasting water. We truly appreciate your continued support!
Warm Regards,
Phoenix Gravity Customer Support Team
My wife doesn't like water from the tap or refrigerator, was buying a lot of bottled water. Thought I would try the Phoenix water filter system and she like the water from it so we are buying a lot less bottled water now.
Hi Steve,
Thank you for sharing your experience with us! It’s wonderful to hear that your wife enjoys the water from your Phoenix Gravity system, especially after not being a fan of tap or refrigerator water. We know how satisfying it is to find a solution that the whole household can enjoy, and it’s great that you’re reaching for fewer bottled waters now. We’re so glad you gave Phoenix Gravity a try and appreciate you choosing us!
Warm Regards,
Phoenix Gravity Customer Support Team
