Phoenix Water Filter Customer Reviews

As far as the equipment goes, it's a very nice looking machine. I'm glad the water lever was metal instead of plastic. Easy to put together. But after washing the filters out several times and then priming them and putting them in, I poured the water through it. We tasted the water. The water had really no taste. It was flat tasting and I'm thinking we just wasted $200. We are used to carbon filters on our sink water. So I've been doing some research for the last month and what I did. I went out to my husband's shop and I found his new copper fittings And I brought them in and washed them. I took a knife and I scraped the sides of the copper fittings to freshen them up and I stuck them in the bottom section and after about an hour I tasted the water and it was very good. Refreshing. The copper is definitely leaching into my water. I can tell it by my arthritis in my hand it is not flared up like it used to and I'm wearing two copper bracelets and they weren't making the pain go away in my two fingers. And since I've been drinking that water with the copper sitting in it, I can bend my fingers now. But the filters that came with it just left a flat taste in the water and I didn't know what else to do.

This system works amazing!

So far I love it.

build quality seems excellent. however, when the tank is full it leaks about a pint of liquid. makes a mess. have to keep a cup underneath of it. very disappointing

Terrible horrendous customer service.

Former berkey owner. Love this thing

I didnt expect to love it this much. I even use it to make tea and when my friends come over they now ask to fill up their water bottles before they leave. Great product.

No warning on subscription renewal. Shipped to a previous address and support was not helpful at all with cancellation. Had to eat the cost of new filters.

I love the taste of the water and it's very easy to put together. I love that it doenst need electricity..

No way to know. I am on the road until the end of the month. Since they were not delivered where I asked, I have not been able to use the filter. As you know the filter was delivered without these parts it has been non functional. I doubt I can recommend this product without being able to use it. It is my understanding these parts were eventually delivered to my home. So on the next trip I will know whether it works and how well it works.

The water is so fresh and clean amazing !!!

Works great and makes tasty water!

Filters super fast and taste so clean and good 👍

All good !

Anybody else notice that the company never responds to the people having major issues with their product? Sounds like everyone should avoid these scammers.

Missing parts. Got it for a trip. Our RV, so did not get to use it

After over a month of futile correspondence, I strongly recommend avoiding Phoenix Gravity Water Filters, particularly if you’re buying replacement filters for a Berkey system.

I purchased their Carbon Filter Elements specifically because Phoenix advertises them as “cross-compatible with Berkey” and “designed to seamlessly fit” Berkey systems. What they do not make clear is that these filters are not compatible with genuine Berkey PF-2 fluoride filters.

I installed and used the filters believing I’d purchased a Berkey-compatible replacement, and only discovered the problem when I tried to attach my existing PF-2 filters and found they physically would not connect.

Trying to resolve this has been incredibly frustrating. There was a roughly two-week period when my emails went unanswered. I also called customer service, but had so much difficulty understanding the representative that I eventually ended the call without getting any useful assistance.

Since then, multiple representatives have repeatedly told me that used filters cannot be returned while completely avoiding the central issue: how was I supposed to discover this incompatibility without installing them?

Phoenix even claimed in writing that I had told their phone representative the filters were unused. I never said that. When I corrected them, they changed the wording to say it had been their “understanding” that the filters were unused.

This isn’t buyer’s remorse. I purchased and installed the filters based on Phoenix’s own Berkey-compatibility claims, and installation is how I discovered the incompatibility. Despite repeatedly explaining this and providing screenshots of their own advertising, they have refused to resolve it.

Buyer beware: if you use Berkey PF-2 fluoride filters, Phoenix’s claim of “Berkey compatible” does not mean what you might reasonably expect it to mean. And based on my experience, their customer service is extraordinarily difficult to deal with.

I love the sturdy look of both Phoenix gravity water filter tanks, with extra filters, I purchased; however, I have not used them yet because the apocalypse has not went full throttle.
That being said, I trust Phoenix enough to supply clean water for my family when the time arises.

The filters seem to be very fragile. The filter dropped during the priming procedure and cracked. Fell a second time and shattered. This has never happened with my other filters made by other companies. Had to buy a replacement within 4 months of purchase. The filters are nice with the exception of cracking during priming.

So far so good I had a Burky for 11 years. Did some comparisons I’ll let you know how we end up.

It's so great to confidently drink a glass of water that has no weird smell or taste! To know I'm not getting absorbed plastic from the bottled water!

first of all, I’d like to say that I am not unhappy with the system, but it is not the size they advertise. The 2.25 gallon does not hold more than a gallon and a half I have filled it from empty. I tried to call them and tell them they sent the wrong one and after much back-and-forthThey finally said “no” you have the right size; the 2.25. So do not expect it to hold that much water if you buy that size because it does not and I feel that that is false advertising

love it, Replaced my Berky of 10 years

I absolutely love my Phoenix gravity water filter. I would definitely order it again. It's so wonderful and the water tastes so delicious. I read that you only have to fill the cartridge once every 12 months. Is that correct? I highly recommend this if you are wanting clean, delicious water. I'm getting my friends hooked on them too.

I love it! It’s the best water I’ve had since I had a deep well 25 years ago!!