It's working well. I've seen similar models online. I think the actual prices are on the higher side. But clean water is priceless
Hi Bob,
Thank you for sharing your thoughts with us! We’re so glad to hear that your Phoenix Gravity system is working well for you. We really appreciate your perspective on the value of clean water, and it’s wonderful to know that you recognize the importance of having a reliable filtration system at home. Thank you for choosing Phoenix Gravity. We hope you continue enjoying great tasting water every day!
Warm Regards,
Phoenix Gravity Customer Support Team
I love the taste of the Phoenix Gravity Water. But what I don't love is this is my third fluorid refill media shipment that every time at least one package of the refill media has ripped open in transit. They need to come up with a better packaging or find a better handling company for shipments. Otherwise Ive had great interactions with customer service and they heard me out and sent replacements but still the packing and shipping method hasn't improved.
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Thank you for your positive feedback, Bob! We're glad you're satisfied with the Stainless Steel Spigot. If you have any further questions or need assistance, feel free to reach out
Best regards,
Phoenix Customer Support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
Easy to assemble. Easy to operate. Has enough capacity and speed to keep us supplied with drinking/cooking water. Usually run enough tap water at night so that the lower tank is topped off next morning. And the water is clear and refreshing. Tastes great.
great product, no electricity or batteries to use, filtration is a clean taste but not RO quality in taste. To make sure your drinking water is clean from infiltrates it seems to do the job
Works well with no change in taste. Did have to shake water through the media to get it to run clear.
I didn’t know I had to buy both black and flouride filters from the same site. I got my flouride from boroux and the two filters didn’t mate. The flouride did mate with original Berkey black filter. Unfortunately I must now buy from both your and boroux companies.Eventually I would have wanted 4blacks in my Royal Berkey but from the same company. Now I won’t know which company is doing the better job.
For many years and as I child my family collected spring water so I became used to the taste. But now with no springs around Ive been purchasing gallon bottles of spring water. I never dreamed that the Phoenix water filter could provide better tasting water than my purchased spring water. As it turns out the purchased spring water tastes like the plastic jug it comes in. I wouldnt know about that taste without water to compare it to. I'm thrilled with the Phoenix gravity water filter. It will pay for itself through great tasting water and the convenience of being abe to have an unlimited supply of good water for drinking and cooking. Highly recommend this filter.
Hi there,
Thank you so much for sharing your story with us! It’s lovely to hear how your childhood memories of collecting spring water have stayed with you over the years. We can imagine how special it must feel to find that familiar enjoyment in the water you drink at home again, especially when you’ve been searching for that taste in bottled spring water for so long.
We’re delighted that your Phoenix Gravity system has brought you such a pleasant surprise and that you’re enjoying the taste, convenience, and freedom of having water readily available for both drinking and cooking. Thank you for sharing such a personal part of your journey with us and for recommending Phoenix Gravity to others. It truly means a lot to know that our system has become part of something so meaningful to you!
Warm Regards,
Phoenix Gravity Customer Support Team
The $95.00 Spigot that should be $30.00 works great.
Hi Franklin,
Thank you for your feedback! We’re glad to hear that your spigot is working great and that you’re happy with its performance. We appreciate you sharing your experience with us and thank you for choosing Phoenix Gravity!
Warm Regards,
Phoenix Gravity Customer Support Team
Love it, works great
Dear B Kollat,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your Phoenix Gravity system and that it’s working great for you. We truly appreciate your support and choosing Phoenix Gravity!
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
I was thinking of buying their filters, after reading the 1 star reviews (usually the most accurate), no way in hell would I place an order or give them a dime! Customer service is PRIORITY #1 and if a company can't do that right, I don't care what their product is like.
Hey Alan,
Hi Alan, we completely understand where you’re coming from. Customer service is a top priority for us, and we’re sorry that some of the experiences shared in our reviews have given you a negative impression.
We take every customer’s feedback seriously and continually work to improve both our products and support. If you’re still considering Phoenix Gravity, we’d be happy to have you reach out to us directly. Our team can answer your questions, explain our filtration options, and guide you toward the right system for your needs- no pressure.
We truly appreciate you taking the time to share your perspective and would welcome the opportunity to earn your trust.
I absolutely love that there's an option to remove fluoride from our water. Most filtration systems are not able to unless it's reverse osmosis, from my research. These are easy to install and give me peace of mind that we are consuming the purest water possible!
Hey Jenny,
We truly appreciate you taking the time to share your experience! We’re delighted to hear that you’re enjoying the fluoride-reduction option and finding the system easy to install and use. It means a lot to know that your Phoenix Gravity system gives you greater peace of mind about the water you and your family drink. 💧 Thank you for choosing Phoenix Gravity!
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
The whole family loves the water filter system. Never tasted water so good.
Hey Joel,
Thank you so much for your wonderful feedback! We’re delighted to hear that the whole family is enjoying the Phoenix Water Filter System and that you’re loving the taste of the water. It means a great deal to us to know that your Phoenix system has become a favourite in your home. 💧
Thank you for choosing Phoenix and for taking the time to share your experience with us.
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
I love it! We have such peace of mind knowing our drinking and cooking water has been filtered. 2.5 gallons is perfect for 2 people using it for drinking and cooking water + water for our pets. We full it every other day and it doesn't take very long to process or pour. Thank you Phoenix!
Thank you, Cheryl, for sharing your positive experience with the Phoenix Gravity Water Filter System. We’re delighted to hear that your Phoenix system has brought you such great peace of mind and fits so perfectly into your daily routine.
It’s lovely to know that the 2.5-gallon capacity works so well for you, from drinking and cooking water to keeping your pets supplied too. Knowing that the system is making everyday life a little easier for your household truly means a lot to us.
Thank you for choosing Phoenix and for sharing such a thoughtful review with us. We’re so pleased to have you as part of the Phoenix family! 💧
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
I love it and the water it produces. I'd love if they could send me information on how to reorder the filters.
Dear Elisia,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying your Phoenix system and the water it produces. 💧
We’d be very happy to help with your filter replacements. Our team will be in touch with the information you need to make reordering your filters nice and straightforward.
Thank you for choosing Phoenix and for sharing your experience with us!
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
elegance quality
Hey Jack,
Thank you so much for your lovely words! It genuinely means a lot to us to hear that you’re enjoying the elegance and quality of your Phoenix system. We put a great deal of care into creating something that not only performs beautifully but also looks at home in your space.
We’re so pleased to have you with us, and truly appreciate you taking the time to share your kind feedback. 💧
Best regards,
Phoenix Customer support Team
support@phoenixwaterfilters.com
This filter is a piece of junk it never worked. I called and sent emails multiple times after the first few months of purchase and they responded only once, asking to send them video of how it was not working. Never could reach them after that. The bottom chamber never was filled with more than 2 - 3 inches of water, so I could never get more than 2-3 cups of water and then waited hours to get another cup, even though everything was set up correctly.
Hard to deal with you guys
Hi Steven,
We’re sorry to hear that your experience hasn’t been as smooth as it should be. We understand how important it is to receive timely support, and we’d appreciate the opportunity to make things right. Please reach out to our customer service team so we can better understand your concerns and assist you further. Thank you for your feedback and for giving us the opportunity to improve.
Best regards,
Phoenix Customer Support Team
support@phoenixwaterfilters.com
🌐https://phoenixwaterfilters.com
Water tastes so much better, size is perfect for my family of 5.
Hi Jessica,
Thank you for sharing your feedback! We’re so glad to hear that you’re enjoying the taste of your water and that your Phoenix Gravity system is the perfect fit for your family of five. It’s wonderful to know that it’s working well for your household. We truly appreciate your support and are happy to have you as part of the Phoenix Gravity family!
Warm Regards,
Phoenix Gravity Customer Support Team
We had previously purchased other filter system's, this water system exceeded our expectations.
Hi there,
Thank you for sharing your experience with us! We’re delighted to hear that your Phoenix Gravity system has exceeded your expectations, especially after trying other filtration systems. It means a lot to know that you’re happy with your choice, and we truly appreciate your trust in Phoenix Gravity!
Warm Regards,
Phoenix Gravity Customer Support Team
I've been using this water filter for a few months now. It's been fantastic. I can smell a strong chlorine odor when filling the system, and after its filtered, there is no smell. The taste is so much better after its filtered as well (I've always hated tap water anyway). Highly recommend!
Hi Justin,
Thank you for sharing your experience with us! We’re so glad to hear that you’ve been enjoying your Phoenix Gravity system over the past few months and have noticed such a positive difference in the smell and taste of your water.
It’s wonderful to know that you’re enjoying your filtered water, especially as someone who has never been a fan of tap water. We truly appreciate your recommendation and are grateful to have you as part of the Phoenix Gravity family!
Warm Regards,
Phoenix Gravity Customer Support Team
We love our Phoenix! They have been working on new gas lines in our area and have hit the water lines a few times. So having this makes us feel a lot better and when our tap water smells and taste a lot extra bleachy this clears it out! I have recommended everyone in my family to get one .
Hi Kaila,
Thank you so much for your lovely review! We’re glad to hear that your Phoenix Gravity system has been a welcome addition to your home and that you’re enjoying the difference in the taste of your water. We understand how unsettling water supply disruptions can be, so it’s wonderful to know that your system gives you greater peace of mind.
It means a lot to us that you’ve been recommending Phoenix Gravity to your family. Thank you for your trust and for being part of the Phoenix family!
Warm Regards,
Phoenix Gravity Customer Support Team
