Spare Hole Blockers Plugs

We use the highest grade AISI 304 Grade Stainless Steel, natural coconut carbon and other natural materials. Plus the mighty force of gravity! Our advanced filtration system removes up to 99.99% of commonly occurring contaminants and retains up to 100% of nutrients.

Phoenix Gravity Carbon Filter Elements are made from pure coconut shells, which are a sustainable and renewable resource. The carbon in the filters is activated, which means that it has a high surface area and is very porous. This allows it to trap a wide range of contaminants, including chlorine, heavy metals, and other impurities. 

Phoenix Gravity Carbon Filters are designed to provide clean, odorless water with a great taste. They do not release any harmful chemicals or by-products into the water, and they are very effective at removing chlorine and other volatile organic compounds. A pair of carbon filter elements can filter gallons of water by providing safe and healthy drinking water.

Yes, up to 99.99%! our primary Carbon Filter Elements have been independently tested to reduce PFAS and pharmaceutical residues based on third-party testing.

Yes ! We’ve designed a specialist fluoride removal filter called the POSTreat to remove over 95% of fluoride from your tap water.

Made from the AISI 304 Grade Stainless Steel, it’s completely reusable and refillable, with our POSTreat FluoRid Media Refill. The POSTtreat can be used in conjunction with primary Carbon Filter Elements.

Yes ! We’ve designed a specialist fluoride cartridge called the POSTreat to remove over 95% of fluoride from your tap water.

Made from the highest grade stainless steel, it’s completely reusable and refillable, with our POSTreat FluoRid Refill. The POSTtreat can be used in conjunction with primary Carbon Cartridges.

While we have not specifically tested for the removal of phthalates, our Phoenix Carbon Filter Elements are made with highest grade activated coconut carbon, which is known for its effectiveness in adsorbing phthalates from water. We are constantly improving and testing our filters.

While we have not specifically tested for the removal of estrogen, our Phoenix Carbon Filters are made with activated coconut carbon, which is known for its effectiveness in adsorbing estrogen from water. We are constantly improving and testing our filters.

We are one of the leaders in advanced Gravity Filtration. With over 50 plus years’ experience of manufacturing in-house, we have complete control over the process and the quality of our filters and filter elements. We are enormously proud of the effort it has taken us to become a leading manufacturer of Gravity Water Filters.

Absolutely! We have run extensive and independent tests on our filters for a variety of chemical contaminants such as Lead, chlorine, chromium, Volatile organic compounds and 100 more.

What’s more, with over 50 plus years’ experience of in-house manufacturing - we’re one of the leading global manufacturers of AISI 304 Grade Stainless Steel gravity filtration systems. We also have complete control over the process and the quality of our filters and replacement filter elements. We are enormously proud of the effort it has taken us to become the world’s leading manufacturer of Gravity Water Filters.

TDS stands for Total Dissolved Solids and is measured in parts per million (ppm) or parts per billion (ppb). It’s a measure of the water’s organic and inorganic content including minerals and nutrients.

Natural water will have a TDS reading from minerals and nutrients picked up from the rocks and ground it flows through. It’s generally accepted that 300 ppm is a good mineral content. We purposely do not bring our TDS to zero, because we’re all about preserving the natural vitamins and minerals your body needs

Phoenix Gravity Carbon Filter Elements includes the following accessories, 1) Filter elements pre-fitted with wingnut and washers 2) AISI 304 Grade Stainless steel spigot 3) Lid Knob 4) A single spare set of Washers and wingnut in case the existing filter washer and wing nut are damaged or misplaced 5) A spare hole blockers 6) instruction manual

No. Phoenix Carbon Filter Elements are designed to remove up to 99.99% of chlorine, lead and over 100 other unwanted substances from your drinking water.

We currently ship to the US. We’re working on shipping to more locations.

We offer a 100-day money-back guarantee on complete Gravity Water Filter Systems, starting from the date your order is delivered. For filters, replacement parts, and accessories, we accept returns initiated within 30 days of purchase. All returned items must be undamaged and in resalable condition. Where applicable, items should be returned in their original packaging.

Filters, replacement parts, and accessories are eligible for return when the return is initiated within 30 days of purchase, provided the item is undamaged and in resalable condition.

If the return is required because we made an error, such as sending the wrong item or an incorrect order, we will cover the return shipping costs. For returns that are not due to an error on our part, the customer is responsible for return shipping costs.

Please contact our customer support team at hello@phoenixwaterfilters.com with your order details and the reason for your return. We’ll provide the return instructions and any information needed to complete the process.

Once we receive and approve your return, we’ll issue the refund to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

No. The 100-Day Money-Back Guarantee applies to complete Gravity Water Filter Systems only. Filters, replacement parts, and accessories are covered by our 30-day return policy.

Please send a photograph of your full order including the packaging along with your order number to our support team at hello@phoenixwaterfilters.com, and we’ll get back to you as a matter of priority within 24 hours.

The 100-Day Money Back Guarantee is applicable only to the Phoenix Gravity Systems purchased with the AISI 304 Grade Stainless Steel housings housings, via our website. The trial is not applicable for replacement filters and accessories purchased separately.

Here’s how it works:

Purchase your Phoenix Gravity Water Filter System via our website. Once it arrives, start using it straight away.

If you don’t fall in love with your Phoenix Gravity System within 100 days of use from the date of delivery, contact our support team to initiate a return. The return must be initiated within 100 days from the date of delivery.

The system must be returned complete with all original parts and packaging. The AISI 304 Grade Stainless Steel housing should not be dented or otherwise damaged. The filter elements must not be cracked or damaged upon our receipt of the return.

Upon safe receipt of the system and inspection of condition, we will be in touch to initiate a full refund to your original payment method. This process may take up to 10 business days to complete.

Talk To Us About The 100-Day Money Back Guarantee.

No. Your Phoenix Gravity Filter system must be purchased via our website to qualify for our 100-day money back guarantee.

We offer a 1 year warranty on Phoenix Gravity 304 Grade Stainless Steel Spigots and Carbon Elements. You’re protected against any defects in material and workmanship.

We offer a 6 month warranty on all other parts and accessories. You’re protected against any defects in material and workmanship.

Yes, we offer a subscription to replace your elements to save you time and headspace.

Your subscription can be amended and updated from your Phoenix Gravity Account. Once you’ve logged into your account, click on subscriptions to make any changes.

If you need any further help, please don’t hesitate to contact us.

Yes, you can make changes to frequency or cancel your subscription at any time.

Please note that cancelling your subscription will forfeit any special pricing on your subscription, so if you wish to re-subscribe after canceling, you may not be able to recover the same special pricing you had previously.