Spare parts for filter elements
Have you accidentally lost the washer or nut while installation? Do you need new washer nuts to replace the old ones? Phoenix Gravity Washers and Wingnuts for Carbon Filter Elements
Spare parts for filter elements
- Description
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- Shipping & Returns
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Returns & Exchanges:
Phoenix Gravity stands behind its products with a generous 100-day money-back guarantee for the Housing Unit. This means that if you're not completely satisfied with your purchase, you can return it within 100 days for a full refund.
Customer shall, at Customer’s expense, ship the following required items:
- The Phoenix Gravity product in its original packaging with all parts and materials; and
- A copy of the original receipt verifying proof of purchase; and
- A written request for a refund; and
- Ship to:
OC Return Center（103342）
Telephone: (8554377467)
Address: 18 Distribution Blvd, Edison, NJ
City: Edison
Zip Code: 08817
Email: ReturnUS.fulfillment@orangeconnex.com
C.O.D. return packages will not be accepted by Phoenix Gravity.
Phoenix Gravity is not obligated to issue any refund requests received after the Hundred days after the date of delivery. Phoenix Gravity will issue a refund, in the amount of the purchase price, excluding shipping charges. Upon receiving the return of goods to the warehouse without any missing items, a refund will be initiated. Once your refund is authorized, you should see it returned to your debit/credit card within 7 working days, however, there might be a delay from your card provider's systems on refund and in such case contact your card service provider. Your refund will be automatically issued to the original payment method used when you placed the order.
Shipping :
NOTE: Most orders will be processed and shipped within 3-7 business days. We appreciate your patience.
We Ship Anywhere! Within the USA. Phoenix Gravity’s free shipping offer applies to retail customer orders with a minimum amount of $99.99 shipped domestically (within the US). Orders are normally shipped via UPS ground service, USPS Priority Mail, or USPS First Class mail. Please note that UPS does not ship to PO Boxes or Military Addresses.
Orders & Damaged Goods:
If your order was damaged or defective during delivery, or there was an error in your order, ex. If the filters are broken or the size of the filter system is incorrect, please contact our Customer Service within 4 days of delivery receipt at 1 (800) 917-0455 or email us at hello@phoenixwaterfilters.com. We will make every effort to correct your order. If you were shipped an incorrect item, Phoenix Gravity will pay for the return via standard shipping to the registered address. Please make sure you include your order ID and order date.
Cancellation Policy:
You cannot cancel the order once your order is been dispatched. Dispatched orders will be notified via registered email IDs.
Revolutionary ‘Nano Bacteria’ filter technology
Traditional filters simply trap unwanted pollutants, allowing them to accumulate and multiply where they become a breeding ground for contaminants within just two weeks - instantly contaminating any water that passes through it. To solve this crucial problem, we’ve developed revolutionary ‘Nano Bacteria’ technology.
How does it work?
First, we use granular activated carbon derived from natural coconut husks to remove chemicals, toxins, and heavy metals such as arsenic, zinc and lead. Then we’ve impregnated every filter with carbon adsorbents to prevent contaminant growth inside the filter itself. This filtration process mimics nature and leaves oxygen and mineral contents unchanged, which gives our water a spring-like freshness and wholesome taste that’s second to none.
Enjoy safe, delicious drinking water every day of the year with our lifestyle plan
The Phoenix Water Lifestyle Plan means you can enjoy safe, delicious water every day of the year, without having to remember when to replace your filter. We’ll deliver Carbon Filter Elements annually and FluoRid Media Refills for the POSTreat Fluoride Removal Filter Elements every 4 months, straight to your door. This ensures your Phoenix Water Gravity Filter can operate at maximum efficiency without blockages, eliminating 99.9% of the harmful toxins that could put your family at risk!
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With the Lifestyle Plan, you can always have your replacements ready.
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Safe, great-tasting drinking water every day of the year.
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Perfect for homes, apartments, offices and RVs.
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Removes 99.9% of toxins and heavy metals from your water.
Engineered to last using premium quality materials
Most filters are made from cheap plastic that leach harmful chemicals into your drinking water. We use natural kiln-fired carbon filtration from the southern province of Spain, as well as granular activated carbon from natural coconut husks to remove contaminants and heavy metals like lead, arsenic and zinc. All of this complex natural filtration is perfectly housed in the highest-food grade stainless steel known to man. It’s a refined and durable filtration system that’ll give you crisp, clean drinking water for years to come.
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10-year warranty on system
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Filters up to 12 months worth of water before replacement
Save $1,000s on bottled water or A whole-home system
Bottled water might be clean, but it’s also expensive. It’ll cost you over $1,000 per year, create waste that harms the environment, and take up a LOT of space in your home. You could install an in-home system, but they’re costly too – not only is there a substantial upfront investment, but you have to pay for ongoing maintenance and repairs. Plus you can’t take it with you if you’re renting or decide to sell your home. Phoenix Gravity Water Filters are a more convenient and affordable solution, while still giving you access to delicious filtered water every day!
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Save $1,000s on bottles or an in-home system
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Less than 5 cents per gallon
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No plumbing required
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Portable so you can take it anywhere!
WARNING: Drinking tap water makes 7.2 million americans sick every year!
Every year, millions of Americans fall sick by ingesting harmful chemicals through tap water. In Baltimore, they recently detected a parasite in the drinking water… in California’s Coachella Valley, they found water from fast-food soda fountains contained salmonella… and in Iowa, they identified unsafe amounts of nitrate and alachlor.
These chemicals have been linked to a range of dangerous side effects - liver and kidney damage, thyroid disease, cancer and even “blue baby syndrome” in infants. Phoenix Gravity Water Filters use a powerful Nano Toxin filter technology to remove 99.9% of contaminants from tap water, making it safe to drink in any city in America!
Why risk ingesting harmful toxins when you can drink fresh, clean water that’s completely safe?
Your tap water could easily be contaminated without you knowing. Chemicals come from nearby farms, sewage overflows, industrial operations or even stormwater. Chemicals such as lead, copper, nitrate, giardia and E. coli can leach into your drinking water at the water’s source, or in the distribution system after the water has already been treated!
Why take the risk when you don’t know exactly what’s lurking in your drinking water? Phoenix Gravity Water Filters can take dirty water and eliminate 99.9% of contaminants instantly. It tastes great and you get peace of mind knowing it’s safe for the whole family to drink!
The Most Convenient And Affordable Way To Enjoy Pure, Clean Drinking In Your Home
| Features | Phoenix Water Filter | In-Home System | Bottled Water | Pitchers |
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| Affordable |
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| Portable |
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| Durable Stainless Steel |
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| 100-day Risk-Free Trial |
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| Easy To Maintain |
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| Large Capacity |
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| No Plumbing Required |
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🇺🇸 Americans Have Trusted Our Water Filters For Over 50 Years
Based On 7,495 Reviews
It’s never been this easy to enjoy safe, delicious drinking water every single day of the year!
Filters Out 99.9% Of Contaminants
ASI 304 Grade Stainless Steel is lightweight, rust-resistant, and durable
Save A Fortune On Bottles Or A Whole-Home System
Why spend $1,000s on bottled water or buy an expensive in-home system when you can enjoy safe, delicious water for a fraction of the cost?
Lightweight And Easy To Move Or Carry Around
Phoenix Water Filters are lightweight and portable – you can carry them from home, to work, to camping trips and back!
Built To Last Up To 10 Years Or More
Made from quality ASI 304 Grade Stainless Steel, Phoenix Gravity Water Filters are backed by a 10-year warranty to give you added peace of mind!
Backed By 50+ Years Of Experience
We’ve been manufacturing industry-leading water filters for decades, and all of our products are backed by thousands of hours of research and development!
Enjoy Delicious-Tasting Water Every Day
Sick of water that tastes gross, or smells like chlorine and other chemicals? Enjoy pure water that’s so delicious you’ll never want to drink anything else!
100-Day Risk-Free Trial
Worried the Phoenix Gravity Water Filter is too good to be true? Don’t believe it will really remove as many contaminants as we promise?
We stand behind our product 100% – so you can try our filter in your own home for 100 days risk-free. If you aren't fully satisfied with the purity of your water, send it back within 100 days for a full refund, no questions asked!
*T&Cs apply
Customer Reviews
Got Questions? We’ve Got Answers…
Set Up & Maintenance
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Is It Essential To Prime The Carbon Filter Elements?
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Priming the Carbon Filter Elements is the first step to ensuring your filters are completely free of any residuals from the manufacturing process. The residuals are completely normal and safe but can lead to cloudy water if the filters are not correctly primed.
We recommend priming your Carbon Filter Elements for at least three minutes. If not primed sufficiently, the first four rounds of filtered water may have cloudy white particles that can be safely discarded.
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Why Is My Water Cloudy?
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Don’t worry, cloudy water after initial installation is normal and completely harmless. It’s simply safe residual dust from the manufacturing process. It can occur if the filters are not correctly primed - and we recommend priming filters fully (see above).
If it is not primed, it can take about four rounds of filtered water to clear.
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How Long Will My Carbon Filter Elements Last?
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We recommend replacing your Carbon Filter Elements every 12 months.
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How Long Will The POSTreat Fluoride Removal Filter Elements Last?
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Our POSTreat Fluoride Removal Filter Elements are made from ASI 304 Grade Stainless Steel and are designed to last for years - which is why we include a 1 year warranty with our products.
The proprietary FluoRid media will last for 1060 gallons and need replacing approximately 4 months.
We also offer a subscription service for replacement media - we’ll remind you when they’re due, so you don’t have to.
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How Long Will The FluoRid Media In The POSTreat Last?
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The lifespan of a pair of POSTreat Fluoride Removal Filter Elements are upto 1060 gallons. It is recommended to replace the "FluoRid Media Refill" every 4-6months.
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Will I Be Able To Assemble My System And Change My Filters Myself?
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Certainly! Our systems are designed to be extremely easy to assemble and everything you need will be included. You can do it yourself with just your hands - there’s no specialist tools, plumbers or electricians required.
We include full instructions with every unit and we’re always here to help.
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My Phoenix Gravity Water Filter Has Water Dripping In Between The Upper And Lower Chambers, What Does This Mean?
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This will be from over-filling the Water Filter System. Careful use can help prevent overfilling by checking how much water is in the lower chamber before filling the upper chamber.
Once you get to know your usage rates the re-filling process will become second nature!
We also sell a Stainless Steel Spigot With Water Level Gauge which will enable you to see the water level from the outside.
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How Frequently Do I Need To Change My Filters?
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This depends on the usage frequency and quality of your water input. As a guide, we recommend replacing them at the following milestones:
Carbon Filter Elements: 12 months.
POSTreat (and FluoRid Media Refill): 4 months
We also offer a subscription service, which also works out to 5% off each order. Let us remember when you need to change your filter, so you don’t have to!
Filtration
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How Do Your Filters Work?
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We use the highest grade ASI 304 Grade Stainless Steel, natural coconut carbon and other natural materials. Plus the mighty force of gravity! Our advanced filtration system removes up to 99.99% of commonly occurring contaminants and retains up to 100% of nutrients.
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What Do Your Filters Really Remove?
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Phoenix Gravity Carbon Filter Elements are made from pure coconut shells, which are a sustainable and renewable resource. The carbon in the filters is activated, which means that it has a high surface area and is very porous. This allows it to trap a wide range of contaminants, including chlorine, heavy metals, and other impurities.
Phoenix Gravity Carbon Filters removes microplastics down to 5 microns in size and also eliminates PFAs, Hormones and Pharmaceutical residues from the water. Phoenix Gravity Carbon Filters are designed to provide clean, odorless water with a great taste. They do not release any harmful chemicals or by-products into the water, and they are very effective at removing chlorine and other volatile organic compounds. A pair of carbon filter elements can filter gallons of water by providing safe and healthy drinking water.
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Do Phoenix Gravity Filters Remove Residual Pharmaceutical Waste?
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Yes, up to 99.99%! our primary Carbon Filter Elements have been independently tested for many Volatile Organic compounds including 1,4- dichlorobenzene, 2-Butanone, Acetone, Allyl Chloride and many more.
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Do Your Filters Remove Fluoride?
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They certainly can! We’ve designed a specialist fluoride removal filter called the POSTreat to remove over 95% of fluoride from your tap water.
Made from the ASI 304 Grade Stainless Steel, it’s completely reusable and refillable, with our POSTreat FluoRid Media Refill. The POSTtreat can be used in conjunction with primary Carbon Filter Elements.
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Do Phoenix Carbon Elements Eliminate Phthalates From Water?
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While we have not specifically tested for the removal of phthalates, our Phoenix Carbon Filter Elements are made with highest grade activated coconut carbon, which is known for its effectiveness in adsorbing phthalates from water. We are constantly improving and testing our filters.
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Do Phoenix Gravity Filters Remove Estrogen?
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While we have not specifically tested for the removal of estrogen, our Phoenix Carbon Filters are made with activated coconut carbon, which is known for its effectiveness in adsorbing estrogen from water. We are constantly improving and testing our filters.
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How Do Your Gravity Filters And Filter Elements Compare To Others?
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We are one of the leaders in advanced Gravity Filtration. With over 50 plus years’ experience of manufacturing in-house, we have complete control over the process and the quality of our filters and filter elements. We are enormously proud of the effort it has taken us to become a leading manufacturer of Gravity Water Filters.
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Are Your Filters As Comprehensive As Berkey?
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Absolutely! We have run extensive and independent tests on our filters for a variety of microbiological contaminants such as e-coli, MS2 Phage viruses and chemical contaminants such as Lead, chlorine, chromium, Volatile organic compounds and 100 more.
What’s more, with over 50 plus years’ experience of in-house manufacturing - we’re one of the leading global manufacturers of ASI 304 Grade Stainless Steel gravity filtration systems. We also have complete control over the process and the quality of our filters and replacement filter elements. We are enormously proud of the effort it has taken us to become the world’s leading manufacturer of Gravity Water Filters.
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Do Phoenix Gravity Filters Lower The TDS?
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TDS stands for Total Dissolved Solids and is measured in parts per million (ppm) or parts per billion (ppb). It’s a measure of the water’s organic and inorganic content including minerals and nutrients.
Natural water will have a TDS reading from minerals and nutrients picked up from the rocks and ground it flows through. It’s generally accepted that 300 ppm is a good mineral content. We purposely do not bring our TDS to zero, because we’re all about preserving the natural vitamins and minerals your body needs.
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What Is Inside The Filter Element Box?
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Phoenix Gravity Carbon Filter Elements includes the following accessories, 1) Filter elements pre-fitted with wingnut and washers 2) ASI 304 Grade Stainless steel spigot 3) Lid Knob 4) A single spare set of Washers and wingnut in case the existing filter washer and wing nut are damaged or misplaced 5) A spare hole blockers 6) instruction manual
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Will Phoenix Gravity Filters Remove Water Hardness?
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No. Phoenix Carbon Filter Elements are designed to remove up to 99.99% of chlorine, lead and over 100 other unwanted substances from your drinking water.
Shipping & Returns
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Where Does Phoenix Gravity Ship To?
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We currently ship to the US. We’re working on shipping to more locations.
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What’s Your Return And Exchange Policy?
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We'll be able to accept returns initiated within 30 days of purchase. You will be responsible for the safe return of the item, which must arrive in a resaleable condition in the original packaging.
Once we accept the return we’ll refund you via the original payment method within 10 working days. We also offer a 100 Day Money-back Guarantee on our complete Gravity Water Filter Systems.
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My Item Has Arrived Damaged Or Incorrect, What Can I Do?
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Please send a photograph of your full order including the packaging along with your order number to our support team at hello@phoenixwaterfilters.com, and we’ll get back to you as a matter of priority within 24 hours.
Warranty And 100 Day Money-Back Guarantee
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How Does The 100-Day Money-Back Guarantee Work?
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The 100-Day Money Back Guarantee is applicable only to the Phoenix Gravity Systems purchased with the ASI 304 Grade Stainless Steel housings housings, via our website. The trial is not applicable for replacement filters and accessories purchased separately.
Here’s how it works:
Purchase your Phoenix Gravity Water Filter System via our website. Once it arrives, start using it straight away.
If you don’t fall in love with your Phoenix Gravity System within 100 days of use from the date of delivery, contact our support team to initiate a return. The return must be initiated within 100 days from the date of purchase.
The system must be returned complete with all original parts and packaging. The ASI 304 Grade Stainless Steel housing should not be dented or otherwise damaged. The filter elements must not be cracked or damaged upon our receipt of the return.
Upon safe receipt of the system and inspection of condition, we will be in touch to initiate a full refund to your original payment method. This process may take up to 10 business days to complete.
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Is The 100-Day Return Policy Valid If I Order From Amazon?
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No. Your Phoenix Gravity Filter system must be purchased via our website to qualify for our 100-day money back guarantee.
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How Does The Warranty Work?
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We offer a 1 year warranty on Phoenix Gravity 304 Grade Stainless Steel Spigots and Carbon Elements. You’re protected against any defects in material and workmanship.
We offer a 6 month warranty on all other parts and accessories. You’re protected against any defects in material and workmanship.
Your Account And Subscriptions
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Can I Get A Subscription On My Elements?
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Yes, we offer a subscription to replace your elements to save you time and headspace.
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What Is The Difference Between The Lifestyle Plan and Complete Lifestyle Plan?
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Both the Lifestyle Plan and Complete Lifestyle Plan is our solution to help everyday families achieve safe and clean water all year round, on their own terms.
The Lifestyle Plan offers the complete solution with our carbon filters delivered automatically every 12 months.
The Complete Lifestyle Plan offers Carbon Filter elements annually and FluoRid Media Refills for the POSTreat Fluoride Removal Filter elements every 4 months, straight to your door.
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How Do I Make Changes To My Subscription?
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Your subscription can be amended and updated from your Phoenix Gravity Account. Once you’ve logged into your account, click on subscriptions to make any changes.
If you need any further help, please don’t hesitate to contact us.
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Can I Skip Or Cancel My Subscription?
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Yes, you can make changes to frequency or cancel your subscription at any time.
Please note that cancelling your subscription will forfeit any special pricing on your subscription, so if you wish to re-subscribe after canceling, you may not be able to recover the same special pricing you had previously.
Enjoy safe drinking water for the whole family!
